FAQs

1.What’s your return policy?

If your purchase doesn’t work out, you can return it as long as it’s in its original condition (tags intact, unworn, unused) and not a final sale item. We don’t offer direct exchanges, but once your return is processed, you’ll receive store credit with no expiry date to shop again whenever you like.

2.How can I track my order?

As soon as your order is dispatched, you’ll get a confirmation email with a tracking link. Click the link to see real-time updates from the shipping carrier while your package is on its way.

3. Can I cancel my order?

Orders can only be canceled within a short time after purchase (usually 1–2 hours) before they enter processing. Please contact us immediately if you’d like to request a cancellation.

4. What if my package is delayed?

Shipping times may vary depending on the carrier or customs clearance. If your order is delayed, please track it using the tracking number provided, or contact our support team for assistance.

5. Do you offer free shipping?

We occasionally run free shipping promotions. Check our homepage banner or subscribe to our newsletter to stay updated on the latest offers.

6. Can I preorder items that are not yet available?

For selected products, yes. Preorder items will be clearly marked, and estimated shipping times will be shown on the product page.

7. How do I use a store credit or gift card?

At checkout, simply enter your store credit or gift card code in the discount box. The amount will be automatically applied to your order total.

8. What if I receive the wrong size?

If the item doesn’t fit, you can return it following our return policy guidelines. Store credit will be issued once the return is processed, and you can reorder the correct size.

9. Will my personal information be safe?

Yes. Your data is kept private and confidential. We never share or sell your information, unless required by law.