Return Policy

Thank you for shopping with our store. We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.
1. Returns
You may request a return within 30 days of receiving your order.
Items must be in original condition: unused, unwashed, with tags and original packaging.
Clearance, final sale, or personalized items are non-returnable.
2. Exchanges
We do not offer direct exchanges. If you need a different size or product, please return your item for a refund or store credit, then place a new order.
3. Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable.
4. Shipping Your Return
Customers are responsible for return shipping costs (unless the item is defective or incorrect).
Please use a trackable shipping service to ensure safe delivery of your return.
5. Damaged or Incorrect Items
If you received a faulty or incorrect item, please contact us within 7 days of delivery at [your support email] with your order number and photos of the issue. We’ll resolve it quickly at no extra cost to you.
6. How to Start a Return
To initiate a return, please email us at service@cailucy.com with your order number, item details, and reason for return. Our team will guide you through the process.
🙏 Thank you for shopping with cailucy. We appreciate your trust and will do our best to make your experience enjoyable.